About Us This web site is owned and operated by NETQUOTEVAR:SWEETHEAVEN who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
[SWEET HEAVEN]
[UNIT 16 ]
[THE RUBICON CENTRE]
[BROADGROUND ROAD]
[LAKESIDE, REDDITCH]
NETQUOTEVAR:B988YP [U.K]
Phone: [01527 526250]
Email: [orders@sweetheaven-online.co.uk]
Making A Purchase Payment
sweetheaven-online.co.uk must receive your payment in full before your order is dispatched. We accept the following payment methods; PayPal, credit card, debit card, cheque or Postal order.

Please note that if your delivery address is outside the UK and your order is made through sweetheaven-online.co.uk you must pay by credit card. Credit Card orders may be processed online using a credit or debit card (currently VISA, MasterCard, Electron, VISA Debit, American Express, Maestro and Solo).

To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

Please note that your credit card company may also do security checks to confirm it is you making the order.
Cheque or Postal order
In the UK only, you may pay by cheque or postal order if you wish.
We ask that you make cheques payable to "Sweet Heaven" . Please remember to include postage as sweetheaven-online.co.uk will not be able to send your order without this cost included in the payment. Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address.
Availability
We are constantly updating sweetheaven-online.co.uk with the variety of sweets that we offer our customer however due to the limited availability of old-fashioned sweets, we cannot guarantee that we will have the particular product always available. If we are unable to supply a product we serve the right to replace it with an alternative sweet. We may also offer you the option of having the product sent to you as a back order (to follow the remainder of your order as soon as the product becomes available) or, alternatively, we will refund or re-credit your account with the amount debited by us.
Shipping And Handling Delivery

sweetheaven-online.co.uk delivers to destinations inside and outside the UK.

You will be notified of the delivery costs automatically before you submit your credit card details.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and sweetheaven-online.co.uk is not responsible for them.

Here at sweetheaven-online.co.uk we've made the delivery charge simple, its free standard delivery in the UK (Royal Mail Second Class). Royal Mail First Class is only £1.50 and Next Day Delivery is £2.99.
It is next day delivery from dispatch, and orders are usually dispatched the following day depending on stock availability.
If on the very rare occasion your item is not in stock, we would call you to see if we had an alternative that would suit your needs.
Please note the courier does not deliver on a Saturday or Sunday or to some very Northen parts of Scotland.

We will make every effort to deliver within the time stated on sweetheaven-online.co.uk but we will not be liable for any loss caused to you by late delivery.


Please order from sweetheaven-online.co.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as sweetheaven-online.co.uk cannot be responsible for this.

Please note that this does not affect your statutory rights as a consumer.
Delivery Schedule We deliver your order right away. We will normally send your order to you in <within 1 > business day. International orders are generally received in under <10> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges V.A.T Registration Number:979592147

Price
The price for each product is shown on sweetheaven-online.co.uk and the total cost includes V.A.T at 17.5 %.

At sweetheaven-online.co.uk we make sure our prices are correct however if we do find an error with the pricing that affects your order we will inform you as soon as possible, with the contact details that you have provided us on your order. We will reconfirm the correct price to you and give you the option to continue with your order or cancel your order. (If you do decided to cancel your order we will refund your order in full)

You will be notified of the delivery costs automatically before you submit your credit card details, based on the size of your order and the delivery address you specify.

Please note that the prices are quoted on sweetheaven-online.co.uk in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and sweetheaven-online.co.uk cannot be held responsible for any loss due to exchange rate fluctuations.

Please note that sweetheaven-online.co.uk cannot take responsibility for the cost of Import Duty/ Tax for customers that are Non-EU. We cannot adviser you on the cost of Import Duty/Tax - we would recommend you contacting your local customs office for more information.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.>
Reaching Us Shopping with sweetheaven-online.co.uk
You can order products online via this website;

When you place an order for a product in any of the ways described above ("order") you are offering to buy it for the price stated, subject to these Terms.
Once you place your order online we will send you a confirmation email to confirm that we have received it. (This email will be automatically produced once the order has been made so that you have confirmation that your order has been successful). Please note that when you receive an automatic confirmation email this does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability. If we do not have a particular product in stock we will notify you straight away (Please note that this will either be by email or the contact number you have provided us with). If the product is available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the products purchased.
All new orders are deemed separate and each is treated on an individual basis.
Sweetheaven-online.co.uk have the right to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. Please note that this does not affect your Statutory Rights.

Copyright and Trade Marks
Sweetheaven-online.co.uk does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in sweetheaven-online.co.uk and the content of all the software, web site and pages relating to our web site is owned by, or licensed to sweetheaven-online.co.uk, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of sweetheaven-online.co.uk, all photographs on it and its marketing materials.

You may use sweetheaven-online.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of sweetheaven-online.co.uk for the sole purpose of placing orders. The materials on Sweetheaven-online.co.uk may not be used for any other purpose.

Sweetheaven-online.co.uk, sweetheaven-online.co.uk and our logos are trade names or trademarks of sweetheaven-online.co.uk and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "sweetheaven-online.co.uk" and we are also the owners of unregistered trade mark rights in them.

However, sweetheaven-online.co.uk does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on sweetheaven-online.co.uk belong to their respective owners.
Privacy and Data Policy

Sweetheaven-online.co.uk makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an order, we may ask you for certain information and you may submit personal data to sweetheaven-online.co.uk(for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
a. process your order;
b. provide you with an up to date, efficient, and reliable service;
c. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
d. open and run your account;
e. administer prize draws;
f. provide a more personal shopping experience.

By making an order and submitting your data you agree to this use.

From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.

We will never collect sensitive information about you without your explicit consent.

Marketing Communications

Whether you are an existing customer or a new customer to sweetheaven-online.co.uk we will occasionally email you regarding special offers or events that we are offering our customers.
Please note that we will not pass your details on to any third party companies.

Cookies
In order to improve our service and sweetheaven-online.co.uk we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited sweetheaven-online.co.uk before) is recorded on your hard drive and used by us to improve sweetheaven-online.co.uk and the products and services available to you.

If you do not wish for us to use cookies when you use sweetheaven-online.co.uk please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.
Your Privacy

sweetheaven-online.co.uk is registered with the Information Commissioner in accordance with the Data Protection Act 1998.

If you have any questions or comments about privacy or the sweetheaven-online.co.uk privacy policy, or if you already have submitted information that you do not wish us to have or if you think that sweetheaven-online.co.uk has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 01527 526250) or email (at orders@sweetheaven-online.co.uk) and the information will be corrected as soon as possible or removed from our database as you request.

sweetheaven-online.co.uk Responsibilities
sweetheaven-online.co.uk has tried to make the descriptions (including all pictures) of the products shown on the website as accurate as possible however we would recommend you checking the exact contents of the products advertised before placing your order on sweetheaven-online.co.uk

sweetheaven-online.co.uk is a internet based company and therefore works on a basis of "as is" and/or "as available". Sweetheaven-online.co.uk makes no promises that it is not entirely error free. Sweetheaven-online.co.uk is not responsible if you are unable to use our internet services for any reason beyond our control.

sweetheaven-online.co.uk do not accept any responsibility for any breach of these terms by you. If the terms are breached, you will be liable and will reimburse sweetheaven-online.co.uk for any loss or damage caused.


These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit sweetheaven-online.co.uk liability for death or personal injury resulting from its negligence nor any fraudulent representation.


sweetheaven-online.co.uk is not involved in the manufacture of products. Where we state information as to the contents of the sweets (e.g. whether they contain sugar, gluten or gelatine) we reproduce wherever possible the information provided by the manufacturer. We do not guarantee the accuracy of this information.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, sweetheaven-online.co.uk excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to sweetheaven-online.co.uk and sweetheaven-online.co.uk shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
any incorrect or inaccurate information on sweetheaven-online.co.uk;
any interruptions to or delays in updating sweetheaven-online.co.uk;
the infringement by any person of any Intellectual Property Rights of any third party caused by their use of sweetheaven-online.co.uk or any product purchased through sweetheaven-online.co.uk;
any loss or damage resulting from your use or the inability to use the sweetheaven-online.co.uk web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading sweetheaven-online.co.uk, or from transmissions via emails or attachments received from sweetheaven-online.co.uk or its licensees and affiliates;
the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which sweetheaven-online.co.uk link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
all representations, warranties, conditions and other terms which but for this notice would have effect.

General
sweetheaven-online.co.uk may change or withdraw any part ofsweetheaven-online.co.uk, or may refuse you access to the web site at any time if we consider it necessary.

sweetheaven-online.co.uk may also terminate this Agreement and immediately remove, cancel or suspend access to and use of sweetheaven-online.co.uk upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to sweetheaven-online.co.uk's other rights.

sweetheaven-online.co.uk acts as principal on its own account and not as agent for you or any other person.
If sweetheaven-online.co.uk does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at sweetheaven-online.co.uk's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and sweetheaven-online.co.uk and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are principally aiming sweetheaven-online.co.uk at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 16 years of age.

Use of sweetheaven-online.co.uk and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Privacy Policy NETQUOTEVAR:SWEETHEAVEN do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Refunds
sweetheaven-online.co.uk have searched far and wide to find the best sweets for our customers. However we understand that sometimes these sweets may not be what you wanted therefore we are happy to offer a full refund within a 7 day period. The refund will be completed once the product has been returned in its original packaging.

Unwanted products
We want to ensure our customers are satisfied every time they place an order with sweetheaven-online.co.uk. However, if you are unhappy with an item once you have received it we will be happy to our you an exchange or refund within 7 days.
Sweetheaven-online.co.uk will exchange or refund the item once we have received it in its original packaging. Please note we will not reimburse you for having to return the item.
Sweetheaven-online.co.uk would recommend that you get proof of postage when returning the item.
Returning Unwanted or Faulty products to sweetheaven-online.co.uk

Please contact us by telephone 01527 526250 or email orders@sweetheaven-online.co.uk to inform us of your wish to return products.

Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Sweetheaven-online.co.uk Customer Returns
Unit 16
The Rubicon Centre
Broadground Road
Lakeside
Redditch
B98 8YP
You will be responsible for the returned products until they reach us.